21 Years of Simulation Expertise.
Included in Your Contract.
Built for simulation since 2005 — not a pivot from games. That expertise comes with your license.
Dedicated Customer Success Manager
A named contact with hands-on simulation project experience. They know your domain, your team structure, and your delivery milestones — and stay with you for the duration of your contract.
Priority Helpdesk
Direct access via helpdesk and messaging — typically responded to within one business day. Not routed through a generic support queue; handled by engineers who understand simulation projects.
Coding Assistance
On request under NDA: UNIGINE engineers review code or architecture you share and provide concrete guidance, drawing on patterns from 20+ years of real simulation projects across every domain.
Priority Hotfixes
Issues blocking your project are escalated directly to the core engine team. Fixes are delivered to your active version branch — you don't have to wait for the next scheduled release.
Project Optimisation Review
On request under NDA: a structured performance and architecture review based on materials you share, informed by optimisation work across hundreds of real deployments. Findings are confidential.
Live Training Sessions
On-site or remote workshops designed around your specific project type and domain — not generic engine training. Led by engine engineers who have shipped real simulation systems.
Support is included — not sold separately. Game engine vendors typically offer engineering support as a paid add-on. With UNIGINE Sim, it's part of the base agreement.